2007 - 2012
Wireframes and Documentation, Information Architecture, Sketches, Flow diagrams.
I was part of both the visual design and UX design teams for when working with British Gas, helping to improve conversion for sign ups and quotes. This relationship consisted of a large number of, small, fast turn around projects.
This included forms optimisation, visiting and revisiting; layout, content and flow.
I was involved in a restructuring of their 'Help and Advice' section, with the aim of improving the browsing experience. With a large amount of content already in place, the feeling was that it was complicated for users to find their way to the content specific for their need, we introduced the idea of key tasks, or queries and how to solve them. This project also included consideration for the integration of help content across the site, and introduced a 'Help and Advice' module, to sit within the existing layout of various page, this module includes FAQs specific to the area of the site the user is in and Field to enter search terms.
Another area of the site I had the opportunity to improve was the 'Contact Us' section. Previously this had been a list of phone numbers. I again used the idea of key tasks to break up the list, so the user can easily find phone numbers, self service and help on areas specific to their need.
Cover Thumbnail Image: Gas Stove Burner 12-28-09 -- Dec282009_1389 - Creative Commons Flickr